Cancellation & Refund

Overview

XYRA LIVE provides a digital Super Chat service that allows viewers and community members to voluntarily support the creator by submitting a paid message.

Payments are processed securely through our payment gateway provider. Because Super Chat is a digital service, refund requests are handled according to the conditions described in this policy.

Cancellation Before Payment

You may cancel the Super Chat process at any time before completing the payment.

If you close the payment window, go back, or otherwise stop the payment before it is completed, no Super Chat transaction will be considered successfully completed by XYRA LIVE.

Successful Payments

Once a Super Chat payment has been successfully completed and verified, the transaction is considered confirmed.

A successful payment does not automatically qualify for a refund simply because the message was not read, acknowledged, or displayed during a livestream.

Refund Eligibility

Refund requests may be considered in situations such as:

• Unauthorized or fraudulent transaction
• Duplicate payment for the same Super Chat
• Payment successfully debited but not properly recorded
• Technical payment processing error
• Other exceptional circumstances reviewed by XYRA LIVE

Every refund request is reviewed individually using available transaction and payment records.

Non-Refundable Situations

Refunds may generally not be provided solely because:

• You changed your mind after completing the payment
• You no longer want the Super Chat
• Your message was not read during the livestream
• Your message was not verbally acknowledged
• Your message was moderated or not displayed
• You entered an incorrect message voluntarily

However, exceptional cases may still be reviewed where appropriate.

Duplicate Payments

If you believe that you have accidentally made the same Super Chat payment more than once, please contact us with the relevant transaction details.

Duplicate transactions will be checked against our payment records and the payment provider's transaction information.

If a duplicate payment is confirmed, the eligible duplicate amount may be considered for refund.

Failed Payments

If a payment fails and no successful transaction is recorded, the Super Chat will not be treated as a completed payment.

If your bank account or payment method appears to have been debited despite the payment being shown as failed, please contact us with the transaction information so that the status can be checked.

Refund Request Process

To request a refund review, contact XYRA LIVE through our Contact Us page.

Please provide enough information for us to identify the transaction, such as:

• Your name or display name
• Payment amount
• Approximate payment date and time
• Payment or transaction ID
• Order ID, if available
• Reason for the refund request

Refund Processing

If a refund is approved, it will generally be processed using the applicable payment method or payment-provider process.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, UPI service, or other financial institution involved.

XYRA LIVE cannot guarantee an exact banking settlement time after a refund has been initiated.

Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us as soon as possible and also contact your bank or payment provider where appropriate.

We may request transaction information necessary to investigate the issue and verify the payment record.

Payment Provider

Payments on the XYRA LIVE website are processed through Razorpay.

Payment processing, payment authentication, and certain transaction-related operations may be subject to the terms, policies, systems, and procedures of the applicable payment provider.

Policy Changes

XYRA LIVE may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment processing methods, or applicable requirements.

The updated version will be published on this page with a revised "Last Updated" date.